CLASSIC CHILD CARE GUARANTEE

We are confident that our child care services surpass those of any other tour operator, and that you will be more than happy with the way we look after your children. To back this up, we offer our simple and effective Child Care Guarantee: if you are dissatisfied with any aspect of our child care, tell us why and what proportion of the cost you consider to be a fair reimbursement. We will then investigate thoroughly for you, and pay back an amount we agree is reasonable and fair within four weeks of receiving your written request. This guarantee covers any situation where there has been any failing on the part of our staff or suppliers, but is not applicable where parents simply change their mind about child care requirements.